NeoSphere – the engine that powers your iLottery Success

Our comprehensive NeoSphere platform is a central Player Account Management and Marketing system that supports management of the entire iLottery operations across all channels. NeoSphere is a robust and advanced platform that has been developed and evolved with almost a decade of experience to incorporate the wisdom of proven field knowledge into its different modules. The technical setup is scalable and secure, designed to support thousands of concurrent users with the ability to up scale the system to support constant increase in activity.
The NeoSphere back office platform includes the following modules:

  • Player Accounts Management
  • Customer Service
  • Payment Processing
  • Fraud & Risk Management
  • Responsible Gaming
  • Retention Marketing
  • Acquisition Marketing
  • Games Management

Open Architecture:

Our flexibility and openness is embedded into NeoSphere’s capability to integrate third party content providers to the benefit of our customers. Utilizing our Remote Gaming Server API, we have already experienced integrating 3 large content provider game libraries and we’re continuing to seek unique content to complement our customer offering.


Being an experienced provider to lotteries, we understand and fully comply with the unique needs and sensitivity to have the utmost security standards embedded into our system.

Our NeoSphere platform, development procedures, operational services and standards all carry with them the highest levels of security. Among others, we comply with the following:

  • Our development process is ISO 9001:2008 certified.
  • Our security process and operations is ISO/IEC 27001:2005 certified.
  • We are certified as level 1 PCI compliant. Enabling us to provide the most secured banking and payment solutions.

Responsible Gaming: 

NeoGames is fully aware of its customer’s requirement for social responsibility and strongly encourages its partners to follow a responsible gaming approach. By strictly following regulatory rules, and going beyond them, we ensure a safe, secure and fair gaming environment. Our gaming policy is designed to help our customers encourage responsible gaming behavior to their players, as well as identify and properly manage compulsive gambling activity where applicable.

NeoGames flexible platform was developed to comply with various regulatory requirements as well as the national lottery responsible gaming policy. The platform features:

  • An advanced self-management module that enables players to define their Responsible Gaming limits in a wide range of parameters.
  • An operator controlled module to allow our lottery customers to define and enforce various policies and limitations on their players.
  • APIs to connect to government and other type of responsible gaming databased in-game alerts to remind players to play responsibly.