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Service with a Smile!

Leveraging our unparalleled knowledge of the gaming market, we help our customers maximize their earning potential in a cost-effect manner.

  • We offer a comprehensive set of operational services required to manage a successful online operation.
  • We believe that knowledge and experience should be shared with our clients in order to build a long-term relationship, as well as a profitable online business.
  • We understand the importance of experience in Internet-focused operational services, which are different from “brick and mortar” operations, as they offer a 24/7 service. They are dynamic and require interactive tools and knowledge, such as live chat and interactive knowledge centers.

We offer the following operational services:

 

Player Support

Players expect faster reaction times and online interaction, so our dedicated customer support team is always on hand to respond to queries quickly and efficiently. As not all players are tech-savvy, our support team is highly trained to assist with all matters – from sign up to winnings withdrawals and everything in between. Where permitted, we approach players proactively when we recognize they have a problem.

  • Experienced multilingual agents available 24/7/365
  • Industry-leading rapid response times.
  • Services available via phone, email and live chat in the relevant language.

Our vast experience in working with specific local regulations allows us to assist new and veteran members with registration, verification and all other matters.

 

Marketing & Analysis

Our marketing team has a profound understanding of the unique characteristics and profile of online players. By implementing a segmented and localized retention marketing strategy, we improve lifetime player value and achieve high player satisfaction levels.

  • Continuous communication with players to provide a strong brand presence and promote player loyalty.
  • Sophisticated customer retention marketing campaign tools.
  • Profound insights and analysis of player behaviors and conversion rates.
  • Targeted promotions with up-sell/cross-sell possibilities allow us to target specific player segments accurately.

 

Payment Management

Our advanced gateway supports more than 50 payment methods for deposits and withdrawals, with localization to targeted markets ensuring the highest conversion rates.

We provide a wide variety of local Internet payment methods, including local e-banking, E-wallets, credit/debit cards, Mister Cash, and Siru for our mobile players. By optimizing the costs and approval rates of payments, we boost our customers’ profitability.

Our service includes:

  • Ongoing optimization work
  • Securing the highest approval rates at the lowest prices

 

Compliance & Security

Our flexible backend system robustly enforces the compliance guidelines of the various regulators and we are constantly adding our own policies and procedures. We:

  • Set the protocols and business rules in order to enforce money laundering policies, deposit limits and bet limits.
  • Monitor all the transactions to identify fraud suspects and define cash-out policies.